Refund policy

The short version

Unopened packs: 30 days, full refund. Something wrong with it: send us a photo, we'll fix it, and you keep the sponge.

If something's wrong with your order

Damaged, defective, or not what you ordered — email a photo to info@momoi.store within 30 days of delivery. We'll refund it or send a replacement, whichever you prefer.

You don't need to send anything back. Posting a sponge back across the Pacific costs more than the sponge does. We'd rather you keep it, or compost it, than spend money returning it to us.

If you changed your mind

Unopened packs can be returned within 30 days of delivery.

Email us first at info@momoi.store — please don't post anything until you've heard back. Return postage is at your cost, and we'll be straight with you: international return shipping can easily cost more than your order did. Write to us before you spend anything. There is usually a better answer.

Opened packs

We can't accept a return on a pack that's been opened. It's a hygiene item that goes on your dishes. If there's something wrong with it, see the section above — that's what it's there for.

When you'll get your money

Once a refund is approved it goes back to the card or account you paid with. Your bank usually takes another 5–10 business days to show it.

Cancelling an order

Email us within 24 hours of ordering and we'll cancel it before it ships. After that it has most likely already gone.

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Eva WAN LLC · Wyoming, United States · info@momoi.store