Contact information
How to reach us
Email info@momoi.store. That is the fastest way, and it reaches a person, not a ticket queue. We aim to reply within 1–2 business days.
Phone: +1 929-233-9882
Who you are writing to
This store is operated by Eva WAN LLC, registered in Wyoming, United States. We are a small operation selling one product, so the person answering your email is the same person who chose the factory.
What to write to us about
- An order that has not arrived. Include your order number. We ship from China and delivery runs 15–20 days, so please check our Shipping Policy first — most "missing" parcels are simply still in transit.
- Something wrong with what arrived. Send a photo. See our Refund Policy — you will not need to post anything back.
- A question we have not answered on the product page. If we do not know, we will tell you we do not know rather than guess.
Business hours
We read email Monday to Friday. Messages sent over a weekend are answered the following week.
Eva WAN LLC · Wyoming, United States · info@momoi.store · +1 929-233-9882